Refund Policy

Returns
 

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice any issue with the products or anything else on the order, please notify me as soon as possible via luna@ladylunasdarkdesign.com

The return address for returns should be Lady lunas dark design 124 City Road, London, EC1V 2NX ,When we receive a returned shipment, an email notification will be sent to you. Unclaimed returns get sold in the “bargains” section after 4 weeks. If the address above isn't used as the return address, you would become liable for any returned shipments you receive.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

Returned by Customer - It is advised you contact me via luna@ladylunasdarkdesign.com, state in subject faulty and send photos of damage / issue before returning any products. As the majority of my products are made on-demand, I do not refund orders for buyer’s remorse or buyers mistake, this includes ordering the wrong size. Returns are only offered when the product you ordered is faulty. Refunds are only offered at the discretion of lady lunas dark design and only on the form of store credit. Faulty items will be replaced from the factory.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods that were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, as the majority of products I sell are made to customer order, I reserve rights to refuse returns at my sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.